What's CloneDVD?
CloneDVD is a software to backup your existing DVD collection to DVD-R/RW
or DVD+R/RW. You can also backup your DVDs to hard disk or make ISO
image files for future use.
Does CloneDVD support DVD-5 and DVD-9 DVD movie?
CloneDVD supports both DVD-5(SS-SL or Single Side Single Layer, 4.7
G) and DVD-9(SS-DL or Single Side Double Layer, 9.4G).
Do I have to own a DVD Burner/Writer?
If you want to backup your DVD to recordable DVD discs, the answer
is yes. If you just want to backup to your hard disk or make an ISO
image file, it is not necessary.
How many blank discs are required to backup one DVD
movie?
One Disc for DVD-5(many DVDs are DVD-5 format) but two for DVD-9.
Many DVD-9 discs can fit on one disc if special features are omitted.
How long does it take to backup a DVD with CloneDVD?
It will be one hour or a little longer.
Does CloneDVD support NTSC and PAL DVD?
Yes! but it CAN NOT convert NTSC movies to PAL or PAL to NTSC.
How to solve the "No enough space available"
problem?
If there's no enough disk space on the target folder or the work space
folder, you will encounter this message. We display the "Availabe"
and "Required" disk space on the main windows, please take
a look at them and try the following steps:
1. Remove temporary files on the disk which includes the folder.
2. Try to empty the recycle bin of windows to release the space of the
deleted files.
3. Try to select the folder from the other disk drives which have enough
free space.
I can only copy the first part of my DVD movie,
why?
- DVD-9 discs are larger than 4.7GB and need two blank discs to copy.
We suppose you copied the #1 disc only and forgot to copy the #2 disc.
Please select “Copy #2 split DVD-5 disc” from the “Output/Split
disc” to copy the #2 disc.
What's the difference between the trial version
and the full version?
The trial without the fllowing features-
- Copy #2 split DVD-5 disc: if you want to copy a DVD-9 disc which
is larger than your blank disc.
- Copy main movie only to fit on one blank disc: Useful for copying
DVD-9 discs
- Without technical support
My problem isn’t here, what shall I
need to prepare before contacting you?
Here you can find some tips and advices that can save your time, our
time and your nerves. Please follow all these guidelines. If all are
applied but you still have a problem, please email us and we will be
glad to help you. 90% of the problems can be solved by the following
advices.
1) Do you have the latest version of the current software? Be sure
by downloading from our website.
2) Do you have the latest firmware for your hardware (DVD writer)?
If you are not sure, check the information on this page:
http://www.cdrinfo.com/Sections/Firmware/LatestFirmwareUpdates.asp
3) Did you turn off any anti-virus and other burning applications
which might access the CD/DVD units at the same time?
Note 1: A lot of users reported problems with NAV on some configurations.
If you have MMC errors or more, please disable the anti-virus software
during the writing process.
Note 2: A lot of users reported problems with VIA and nVidia low level
drivers (i.e. IDE drivers). Sometimes Microsoft certified drivers work
better, and sometimes a new version of the drivers from VIA/nVidia can
help. Please post your problems on the forums or contact us if you are
unsure.
4) Are you using appropriate media for your operation? (DVD-R, DVD+R,
DVD-RW, DVD+RW, DVD-RAM) Each format is different and can have a different
behavior depending on your system. The key to a good backup is to use
good media. Check if the media you are using is highly compatible with
your hardware. Check this link (http://www.dvdrhelp.com/dvdwriters)
to see what users think about the hardware and media you are using.
If you suddenly have problems with MMC errors, please try various media
before contacting us. Also don't believe the marketing about the speed.
The slower the writing speed, the better the backup.
5) Did you check the surface of the media? It is a stupid, but widespread
mistake. Check if the media to read and/or write is clean, scratch-less,
not too transparent or damaged. The quality of the surface can greatly
influence the overall backup process.
6) Did you let the system work quietly during the process? If you
don't have problems, you can interact with your computer of course,
but if you have any faulty behaviour, please do not use your system
during a read/write operation!
7) Try a different unit. Even if you have a reader and a writer, the
backup quality highly depends on the hardware. There are no rules about
which is the best to use, you will have to try for yourself. If you
have a playback problem, try to use your writer for reading first. Some
units can be damn slow compared to others. The best manufacturers depending
on our experience are Plextor, Lite-on (writers), LG (recent units),
and Sony (DVD writers). The most problematic drives are Toshiba, old
LG, Pioneer, TDK, and MSI. Of course it doesn't mean it will not work
if you are using an unlisted manufacturer or model. It just means we
don't know all the models and it depends on your own use of our products.
8) If your questions cannot be solved yet, please collect
the following information and E-mail us. We will respond you as soon
as possible:
- Product Order-ID
- CloneDVD’s version number
- Windows Operating System’s version
- Hardware configuration (sound card, VGA card, Image
Capturing card) and their specifications
- The warning message
- The time and process descriptions about your troubles.
Email : support@clonedvd.net
Web site : http://www.clonedvd.net
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